Base: $28.53 ph; bonus/equity: not specified; bene...
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Respond to user inquiries via phone email web
Enter assign track service requests in work-order system
Troubleshoot routine hardware software problems
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Amentum is hiring a Customer Support Representative for their IT Help Desk to support the Space Force Range Contract. The role involves troubleshooting user hardware and software issues, managing service requests, and providing professional support to users.
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Job Summary
The role involves providing professional, courteous, prompt, and accurate technical support to users for the Space Force Range Contract.
Candidates must be able to diagnose and resolve unique and repetitive client computer and network connection issues while documenting tickets accurately.
The position offers competitive compensation at $28.53 per hour along with comprehensive benefits including health insurance, 401(k) matching, and educational reimbursement.
Matching Summary
Match Score: 75
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Amentum is hiring a Customer Support Representative for their IT Help Desk to support the Space Force Range Contract. The role involves troubleshooting user hardware and software issues, managing service requests, and providing professional support to users.
**
Salary
Base: $28.53 per hour; Bonus/Equity: Not specified; Benefits: Health, dental, vision, 401(k), paid time off, retirement, educational reimbursement
Skills & Requirements
Must-have
Respond to user inquiries via phone email web
Enter assign track service requests in work-order system
Troubleshoot routine hardware software problems
Create administer new user accounts passwords privileges
Update Help Desk knowledge base information
Nice-to-have
Effective communication skills with demonstrated capability
Ability to work independently and as part of a team
Self-motivated self-starter ability to multi-task
Experience working with non-technical users
Good organizational and time management skills
Key Requirements
Associate's Degree in computer science or related field
At least one year of help desk or IT experience
DoD 8140 certifications A+ Net+ Security+ or obtain within 6 months
Must obtain and maintain DoD Secret Security Clearance
Valid U.S. Driver's License required
Work Rights
Must have US citizenship or equivalent for Secret Clearance