Absa is seeking a Customer Experience Executive to provide operational and administrative support in a retail banking environment. The role emphasizes delivering excellent customer service while managing cash transactions and adhering to banking procedures
Job Summary
Deliver insurance related operational and administrative support services through the execution of predefined objectives as per agreed standard operating procedures (SOPs).
Undertake end to end cashier duties as well as managing timely cash evacuation and balancing of till, ensuring excellent customer service at the counter.
Cross-sell appropriate customer needs related products face to face and participate in the branch sales initiatives by effective lead generation.
Matching Summary
Match Score: 75
Absa is seeking a Customer Experience Executive to provide operational and administrative support in a retail banking environment. The role emphasizes delivering excellent customer service while managing cash transactions and adhering to banking procedures.
Skills & Requirements
Must-have
dispense and receive financial instruments
verify transaction accuracy and completeness
cash handling and balancing
customer query and complaint resolution
cross-sell appropriate products
adhere to Absa Service standards
Nice-to-have
empowering Africa's tomorrow
design your future
unlock your potential
proudly African group
Key Requirements
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)