As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers
Job Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
The Customer Banking Specialist will have in-depth conversations with customers to support their overall banking needs including home loans, business banking, and financial advice.
Employees will be part of a supportive community including networking opportunities within the Indigenous Employee Network and a commitment to making a real difference for Aboriginal and/or Torres Strait Islander Peoples.
Matching Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
Skills & Requirements
Must-have
Exceptional customer service experience
Excellent communication skills
Ability to articulate financial terms clearly
Experience in busy retail environment
Knowledge of banking products and services
Risk-adverse process adherence
Nice-to-have
Genuine interest in financial wellbeing
Ability to provide holistic customer solutions
Problem solving skills
Integrity and customer-centric approach
Experience in financial services, retail or hospitality
Key Requirements
Proven customer service experience
Ability to work 18 hours per week on specified roster
Experience in financial services, retail or hospitality
Availability to complete online assessment and/or digital interview