Customer Support Analyst - Compensation

src.edu

Warsaw, Poland
Base: zł148,800 pln - zł223,200 pln; bonus/equity:...
Fully remote
Saas software support
Compensation case management
Customer service excellence
The Workday Customer Support Team is passionate about customer service, innovation and excellence, providing business-critical solutions worldwide with 24x7 coverage

Job Summary

  • The Workday Customer Support Team is passionate about customer service, innovation and excellence, providing business-critical solutions worldwide with 24x7 coverage.
  • Workday promotes a culture rooted in integrity, empathy, and shared enthusiasm, offering flexible work schedules and career development opportunities.
  • This role involves handling compensation-related cases, collaborating with multiple internal teams, and contributing to knowledge base articles to enhance customer experience.

Matching Summary

The Workday Customer Support Team is passionate about customer service, innovation and excellence, providing business-critical solutions worldwide with 24x7 coverage.

Salary

Base: zł148,800 PLN - zł223,200 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and stock grants; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • SaaS software support
  • Compensation case management
  • Customer service excellence
  • 24x7 regional shift coverage
  • Troubleshooting complex software issues
  • Collaboration with product and development teams

Nice-to-have

  • Creative approach to problem solving
  • Adaptability and resilience
  • Work-life balance and wellbeing focus
  • Flexible work schedules
  • Empathy and integrity in culture
  • Knowledge Centered Service contribution

Key Requirements

  • 3+ years SaaS software support experience
  • 5+ years senior support experience preferred
  • Experience with HRIS and Compensation solutions
  • Ability to manage and prioritize case queues
  • Coordination across multiple teams
  • Resilience under tight deadlines

Work Rights

Not specified

Tailored Resume

Cover Letter