Customer Service Consultant

Medilaw

Sydney, Australia
On-site
Minimum 2 years phone-based customer service experience
Strong office 365, word, and excel proficiency
Excellent attention to detail and data entry accuracy
The role involves proactively managing assigned customers and ensuring superior service for access to Independent Medical Exams

Job Summary

  • The role involves proactively managing assigned customers and ensuring superior service for access to Independent Medical Exams.
  • Candidates must be highly organized with the ability to multi-task effectively while managing appointments and inquiries.
  • MedHealth values diversity and is an Equal Opportunity Employer welcoming people from all backgrounds including those with disabilities.

Matching Summary

The role involves proactively managing assigned customers and ensuring superior service for access to Independent Medical Exams.

Skills & Requirements

Must-have

  • Minimum 2 years phone-based customer service experience
  • Strong Office 365, Word, and Excel proficiency
  • Excellent attention to detail and data entry accuracy

Nice-to-have

  • Knowledge of medical terminology and workers compensation processes
  • Life insurance industry experience
  • Proactive problem-solving attitude

Key Requirements

  • Minimum 2 years inbound/outbound phone experience
  • Strong numeracy and database management skills
  • Teamwork capability proven in previous roles

Work Rights

Not specified

Tailored Resume

Cover Letter