End Of Lease - Team Lead

octopusenergy.it

London, GB
Not specified; not specified; not specified
On-site
Lead a team balancing commercial decisions
Assess vehicle damage charges fairly
Handle complex customer escalations
This role is responsible for leading the end of contract and recharge experience to ensure a smooth, transparent, and fair transition for customers

Job Summary

  • This role is responsible for leading the end of contract and recharge experience to ensure a smooth, transparent, and fair transition for customers.
  • You will oversee damage charge assessments, handle complex escalations, and justify every charge passed on to maintain fairness.
  • As a new role in a fast-growing company, you will build reporting dashboards to show the Senior Leadership Team exactly how we are performing.

Matching Summary

This role is responsible for leading the end of contract and recharge experience to ensure a smooth, transparent, and fair transition for customers.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Lead a team balancing commercial decisions
  • Assess vehicle damage charges fairly
  • Handle complex customer escalations
  • Build performance dashboards for SLT
  • Ensure transparent end-of-contract process

Nice-to-have

  • Experience in fast-growing startup environment
  • Strong focus on 5-star customer experience
  • Ability to build processes from scratch

Key Requirements

  • Team Lead experience required
  • 2 days monthly onsite in London

Work Rights

Not specified

Tailored Resume

Cover Letter