Product Technical Support Analyst Ii

Worldpay (FIS)

Not specified; not specified; not specified
2+ years prior client experience
Treasury management software knowledge
Cash management and foreign exchange troubleshooting
Serve as a primary point of contact for clients using Treasury Management software to address technical inquiries and resolve product-related issues

Job Summary

  • Serve as a primary point of contact for clients using Treasury Management software to address technical inquiries and resolve product-related issues.
  • Collaborate with the senior support team to address more complex technical challenges and research root causes to deliver fixes.
  • Manage and prioritize work through support queues while handling issues independently to ensure high levels of customer satisfaction.

Matching Summary

Serve as a primary point of contact for clients using Treasury Management software to address technical inquiries and resolve product-related issues.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • 2+ years prior client experience
  • Treasury Management software knowledge
  • Cash management and foreign exchange troubleshooting
  • Independent work in support queues
  • Strong verbal and written communication skills

Nice-to-have

  • Willingness to share technical knowledge
  • Excellent conflict management skills
  • Experience with executive level communication
  • Collaborative team environment mindset

Key Requirements

  • Bachelor's degree or equivalent education/experience
  • 2+ years of prior client experience required
  • Basic SQL and data knowledge

Work Rights

Not specified

Tailored Resume

Cover Letter