As the Customer Banking Specialist in our Kiama Branch, you’ll have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
Job Summary
As the Customer Banking Specialist in our Kiama Branch, you’ll have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
Support customers with enquiries, maintenance on accounts and process applications for credit products, complete Financial Health Checks to assess customers’ financial needs and identify any changes.
Provide options for the customer through education & demonstration of our in-branch technology and digital banking options, problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture.
Matching Summary
As the Customer Banking Specialist in our Kiama Branch, you’ll have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
Skills & Requirements
Must-have
Exceptional customer service delivery
In-depth customer conversations
Financial Health Checks
Digital banking options demonstration
Problem solving and effective solutions
Risk-adverse culture championing
Nice-to-have
Interest in career growth
Community impact focus
Indigenous Employee Network participation
Key Requirements
Proven experience delivering exceptional Customer Service
Excellent communication skills
Ability to articulate financial terms clearly
Ability to ask the right questions and find solutions
Ability to work in a busy retail environment
Genuine interest in building a career with CommBank