Senior Manager Of Network Support Category Information Technology Location Las Vegas, Nevada, United States, Nevada
Fusion HCR LLC
Las Vegas, Nevada, United States
On-site
Lead network operations and support
Oversee wired and wireless networks
Manage firewalls and proxies
Lead and manage a high-performing network support team, ensuring effective prioritization and service delivery in line with SLAs
Job Summary
Lead and manage a high-performing network support team, ensuring effective prioritization and service delivery in line with SLAs.
Assign resources to support day-to-day operations and small-scale system enhancements or upgrades.
Drive continuous improvement by analyzing performance metrics, refining workflows, and expanding the knowledge base for smarter, data-driven decision-making.
Matching Summary
Lead and manage a high-performing network support team, ensuring effective prioritization and service delivery in line with SLAs.
Skills & Requirements
Must-have
Lead network operations and support
Oversee wired and wireless networks
Manage firewalls and proxies
Ensure high-performance connectivity
24/7 business environment support
Nice-to-have
Continuous improvement initiatives
Data-driven decision-making
Foster skill growth and cross-functional expertise
Key Requirements
8+ years of experience with network technologies
5+ years in a leadership or management role
Strong understanding of ITIL methodologies
Hands-on experience with service desk tools
Bachelor’s degree preferred
Must be 21 or older and authorized to work in the U.S.