TALENTSIS PTE. LTD. is looking for an experienced Assistant Service Delivery Manager to lead IT operations and ensure service excellence in Singapore. The ideal candidate will have a solid background in IT service management, strong leadership skills, and a proactive approach to managing IT teams and vendors
Job Summary
This role involves leading a team of over five L1/L2 support staff to ensure reliable and secure IT service delivery.
The successful candidate will oversee daily IT operations, manage vendor relationships, and ensure strict adherence to SLAs and security standards.
Key responsibilities include managing budgets, tracking IT assets for audits, and serving as the primary point of contact for client issue resolution.
Matching Summary
Match Score: 85
TALENTSIS PTE. LTD. is looking for an experienced Assistant Service Delivery Manager to lead IT operations and ensure service excellence in Singapore. The ideal candidate will have a solid background in IT service management, strong leadership skills, and a proactive approach to managing IT teams and vendors.
Skills & Requirements
Must-have
Lead and manage team of 5+ support staff
Oversee daily IT operations and maintenance
Manage vendors and subcontractors performance
Monitor SLAs and implement service improvements
Track IT assets and maintain documentation
Nice-to-have
Foster high-performance culture
Drive operational excellence
Excellent communication under pressure
Self-driven proactive management style
Key Requirements
Bachelor's degree in Engineering or IT
3-4 years experience in IT Operations & Maintenance
Strong knowledge of ITIL practices
Proven leadership and stakeholder management skills