It Support Analyst I - Remote

Velera

Base: $19.18 - $23.99; bonus/equity: not specified...
Fully remote
First-level technical support experience
Remote troubleshooting via phone and chat
Microsoft windows and mac os knowledge
The company serves more than 4,000 financial institutions throughout North America as a premier payments credit union service organization

Job Summary

  • The company serves more than 4,000 financial institutions throughout North America as a premier payments credit union service organization.
  • This role involves serving as the first point of contact for customers seeking technical assistance over the phone or email to resolve incidents.
  • Employees receive competitive wages ranging from $19.18 to $23.99 along with comprehensive benefits including medical, dental, vision, and 401k matching.

Matching Summary

The company serves more than 4,000 financial institutions throughout North America as a premier payments credit union service organization.

Salary

Base: $19.18 - $23.99; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, 401k match, PTO, Tuition Reimbursement

Skills & Requirements

Must-have

  • First-level technical support experience
  • Remote troubleshooting via phone and chat
  • Microsoft Windows and MAC OS knowledge
  • ServiceNow incident management usage
  • Strong customer service communication skills

Nice-to-have

  • HDI certification preferred
  • Continuous improvement mindset
  • Data recovery operations participation
  • Diverse and inclusive workplace culture

Key Requirements

  • Minimum High school diploma or equivalent
  • 1-2 years of IT technical support experience
  • HDI certification required within 1 year of hire
  • Not eligible for sponsorship

Work Rights

Not specified

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