Problem Management - Sr Engineer Service Management

Unisys

Bangalore, India
Itil based service support experience
Major incident management leadership
Root cause analysis documentation
The role oversees ITIL-based service support and manages service delivery processes including incident, problem, and change management

Job Summary

  • The role oversees ITIL-based service support and manages service delivery processes including incident, problem, and change management.
  • Candidates will lead major incident bridge meetings and drive quality assurance initiatives to ensure seamless collaboration and quick resolution.
  • Success in this position requires facilitating process-related meetings such as the Change Advisory Board and Problem Review Board for regular clients.

Matching Summary

The role oversees ITIL-based service support and manages service delivery processes including incident, problem, and change management.

Skills & Requirements

Must-have

  • ITIL based service support experience
  • Major Incident Management leadership
  • Root Cause Analysis documentation
  • Change Advisory Board facilitation
  • Service Level Agreement compliance

Nice-to-have

  • Continuous service improvement mindset
  • Client-centric communication skills
  • Process improvement initiative experience
  • Training and team elevation skills

Key Requirements

  • 4-6 years relevant experience
  • Any degree or equivalent combination
  • Experience with ESM processes

Work Rights

Not specified

Tailored Resume

Cover Letter