Base: $15.38 to $26.00 ph; bonus/equity: not speci...
Fully remote
Customer service work experience
Phone and email support
Troubleshooting and problem-solving skills
Fullsteam is seeking a Customer Support Specialist to provide assistance and training for their AutoFluent software, ensuring a seamless experience for customers. The role involves troubleshooting, software installation, and customer follow-ups, with a focus on delivering exceptional service
Job Summary
Fullsteam is dedicated to helping businesses flourish by providing their customers with seamless experiences through vertical software and embedded payments technology.
The position involves answering customer calls, directing them to the right parties, entering information into the CRM, providing support and training, and assisting with software installation and configuration via remote support.
Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background and is an Equal Opportunity/Affirmative Action employer.
Matching Summary
Match Score: 85
Fullsteam is seeking a Customer Support Specialist to provide assistance and training for their AutoFluent software, ensuring a seamless experience for customers. The role involves troubleshooting, software installation, and customer follow-ups, with a focus on delivering exceptional service.
Salary
Base: $15.38 to $26.00 per hour; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Customer service work experience
Phone and email support
Troubleshooting and problem-solving skills
MS Windows desktop operating systems fluency
Nice-to-have
Action oriented and energetic
Copes well with change
Customer focus and trust
Emotional intelligence
Intellectual horsepower
Learns quickly on the fly
Rigorous problem solving
Key Requirements
Customer service work experience
Phone & email support experience
Strong oral & written communication skills
Troubleshooting & problem-solving skills
Excellent organizational skills
Attention to detail
MS Windows desktop operating systems fluency
Ability to view issues from customer perspective
Ability to deal with diverse individuals tactfully