Customer Success Manager

Harris Chronic Care

Wroughton, United Kingdom
Not specified; benefits: 30 days holiday total + £...
Hybrid
Proven customer success or account manager experience
Strong background in customer growth and retention
Demonstrated success in upselling and cross-selling
The role focuses on leading and growing strategic customer relationships while identifying upsell and cross-sell opportunities to increase revenue

Job Summary

  • The role focuses on leading and growing strategic customer relationships while identifying upsell and cross-sell opportunities to increase revenue.
  • Candidates must collaborate closely with the Sales Manager and Professional Services teams to align campaigns and ensure smooth service delivery.
  • The position offers a competitive benefits package including 5 personal days leave over and above standard holidays plus an annual lifestyle reward.

Matching Summary

The role focuses on leading and growing strategic customer relationships while identifying upsell and cross-sell opportunities to increase revenue.

Salary

Not specified; Benefits: 30 days holiday total + £325 annual lifestyle reward

Skills & Requirements

Must-have

  • Proven Customer Success or Account Manager experience
  • Strong background in customer growth and retention
  • Demonstrated success in upselling and cross-selling
  • Excellent analytical and reporting skills with KPI focus
  • Proficiency in CRM platforms and customer analytics tools
  • Own transport and valid driving licence required

Nice-to-have

  • Experience within software or B2B environment
  • Strategic thinking with operational execution skills
  • Collaborative and proactive mindset in fast-paced settings
  • Passion for serving public sector customers

Key Requirements

  • Valid driving licence and own transport
  • Experience in software or B2B environments
  • Proven track record in revenue optimisation

Work Rights

Not specified

Tailored Resume

Cover Letter