Team Leader Account & Document Services

ING

Sydney, Australia
Leading operational teams
Customer-focused culture
Oversee daily workflow
You’ll guide the Support Services team and Savings Application Team, creating a high‑performing, customer‑focused culture in a fast‑paced environment

Job Summary

  • You’ll guide the Support Services team and Savings Application Team, creating a high‑performing, customer‑focused culture in a fast‑paced environment.
  • You’ll oversee daily workflow, coach and develop your people, and ensure service levels and quality standards are consistently met.
  • Discounted ING Health Insurance, An additional Rest Day to support your wellbeing, An IMPACT day to volunteer on approved sustainability activity.

Matching Summary

You’ll guide the Support Services team and Savings Application Team, creating a high‑performing, customer‑focused culture in a fast‑paced environment.

Skills & Requirements

Must-have

  • leading operational teams
  • customer-focused culture
  • oversee daily workflow
  • ensure service levels and quality
  • account opening and maintenance
  • mail, scanning, document handling
  • cheque services

Nice-to-have

  • inspiring leadership
  • driving operational excellence
  • championing end-to-end way of working
  • supporting continuous process enhancements
  • fostering a diverse and inclusive workplace

Key Requirements

  • Proven experience leading medium-sized teams
  • Experience in banking or financial services
  • Strong understanding of operational processes
  • Proficiency with workflow management tools
  • Excellent communication, problem-solving and analytical skills

Work Rights

Not specified

Tailored Resume

Cover Letter