Director, Process Excellence (hybrid)

Capital One

McLean, VA, US
Base: $173,000 - $217,200; bonus/equity: not speci...
Hybrid
Process management experience
People management experience
Customer-focused leadership
As a Process Excellence Director, you will transform customer and agent servicing experiences

Job Summary

  • As a Process Excellence Director, you will transform customer and agent servicing experiences.
  • You will lead strategic direction and partner with business leaders to ensure operational readiness.
  • This role offers a hybrid work model with a focus on developing sustainable customer experiences.

Matching Summary

As a Process Excellence Director, you will transform customer and agent servicing experiences.

Salary

Base: $173,000 - $217,200; Bonus/Equity: Not specified; Benefits: Comprehensive health and financial benefits

Skills & Requirements

Must-have

  • Process management experience
  • People management experience
  • Customer-focused leadership

Nice-to-have

  • Experience in financial industry
  • Knowledgeable in AI
  • Strong change leader

Key Requirements

  • Bachelor's Degree or Military Experience
  • At least 7 years of People Management experience
  • At least 7 years of Process Management experience

Work Rights

Not specified

Tailored Resume

Cover Letter