The frontline Dispute Resolution Analyst is responsible for managing incoming calls and customer service inquiries from internal and external customers, serving as an escalation point for complex collections scenarios
Job Summary
The frontline Dispute Resolution Analyst is responsible for managing incoming calls and customer service inquiries from internal and external customers, serving as an escalation point for complex collections scenarios.
The role involves resolving complaints professionally and efficiently while providing support documentation for charges on invoices and managing the dispute resolution process in an organized manner.
The position offers hybrid work flexibility and requires following company guidelines and standards for customer interactions.
Matching Summary
The frontline Dispute Resolution Analyst is responsible for managing incoming calls and customer service inquiries from internal and external customers, serving as an escalation point for complex collections scenarios.