The Apps Support Intmd Analyst provides technical and business support for users of Citi Applications, fielding issues and queries from stakeholders and working with technology partners for remediation
Job Summary
The Apps Support Intmd Analyst provides technical and business support for users of Citi Applications, fielding issues and queries from stakeholders and working with technology partners for remediation.
Responsibilities include participating in application releases, performing post-release checkouts, developing technical support documentation, and analyzing applications for risks and security issues.
The role requires developing a comprehensive understanding of how apps support integrates to achieve business goals, acting as a liaison between users, technology groups, and vendors.
Matching Summary
The Apps Support Intmd Analyst provides technical and business support for users of Citi Applications, fielding issues and queries from stakeholders and working with technology partners for remediation.
Skills & Requirements
Must-have
technical and business support
application releases and deployment
disaster recovery testing
technical support documentation
risk and vulnerability analysis
prioritize bug fixes
Nice-to-have
analytical thinking and data analysis
diplomacy skills
customer service skills
business and technology strategy
planning and organizing workload
Key Requirements
4+ years experience
Basic knowledge of apps support procedures
Familiarity with Abinitio, ETL processes
Basic knowledge of UNIX/LINUX
Exposure to Big Data concepts
Basic understanding of NoSQL databases
Foundational knowledge of Oracle SQL/PLSQL
Experience with data visualization tools
Basic knowledge of AI and prompt engineering
Bachelor’s/University degree or equivalent experience