Customer Support Representative/agent - German Speaking (m/w/x)

Grover Group GmbH

Berlin, Germany
Hybrid (3 days per week at hq)
German speaking native c2 level
Fluent english language skills
Customer communication platforms
Grover Group GmbH is seeking a German-speaking Customer Support Representative to join their Berlin team, focusing on delivering exceptional customer experiences. The role emphasizes creative problem-solving, effective communication, and a passion for technology, while offering a hybrid work model and various employee benefits

Job Summary

  • You will be the friendly human touchpoint across all communication platforms, handling complaints with empathy and ingenuity to turn inconvenient situations into 'wow' experiences.
  • You will master the Grover Universe by deep-diving into services until you are the go-to expert for any customer question and educate users on product features and best practices.
  • Grover offers a hybrid model with 3 days at HQ, a BVG discount, mental and physical health support, an annual learning budget, exclusive tech discounts, and an engaging, dog-friendly office.

Matching Summary

Match Score: 85

Grover Group GmbH is seeking a German-speaking Customer Support Representative to join their Berlin team, focusing on delivering exceptional customer experiences. The role emphasizes creative problem-solving, effective communication, and a passion for technology, while offering a hybrid work model and various employee benefits.

Skills & Requirements

Must-have

  • German speaking native C2 level
  • Fluent English language skills
  • Customer communication platforms
  • Problem solving with empathy
  • Expertise in company services

Nice-to-have

  • Experience in dynamic settings
  • B2C start-ups preferred
  • Balancing empathy with efficiency
  • Grit and grace under pressure
  • Mission alignment with customer experience

Key Requirements

  • Native or C2 German
  • Fluent English
  • Initial customer-facing experience

Work Rights

Not specified

Tailored Resume

Cover Letter