AIG is seeking a Complex Claims Examiner in Hong Kong, focused on managing employee compensation claims with an emphasis on customer service and technical excellence. The role requires effective communication and collaboration with stakeholders, along with continuous improvement in claims handling
Job Summary
Manage key employee compensation claims, including coverage determination, quantum analysis, and legal liability assessment.
Work with management to ensure effective vendor and litigation management on complex claims within your personal allocation.
Contribute to the maintenance of best practice procedures for complex claims, consistent with global best practices.
Matching Summary
Match Score: 85
AIG is seeking a Complex Claims Examiner in Hong Kong, focused on managing employee compensation claims with an emphasis on customer service and technical excellence. The role requires effective communication and collaboration with stakeholders, along with continuous improvement in claims handling.
Skills & Requirements
Must-have
Employee compensation claims handling
Coverage determination and liability assessment
Vendor and litigation management
Continuous improvement on claim file handling
Technical claims competence for moderate claims
Nice-to-have
Responsive, fair, and professional service
Proactive claims handling
Effective communication with stakeholders
Financial control and reserve discipline
Accurate policy interpretation
Key Requirements
Timely, accurate, and customer-focused claim resolution
Consistent proactive claims handling
Effective communication of key messages
Financial control through consistent reserve discipline