Base: $126,000 to $226,270; bonus/equity: annual c...
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8+ years experience in customer success or product management
3+ years people leadership experience
Deep understanding of aeco industry workflows
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Autodesk is seeking a Senior Manager of Customer Reliability for the AECO industry to enhance customer experiences through systemic product and service improvements. The role involves leading initiatives to identify and eliminate recurring customer pain points, improve product reliability, and strengthen customer trust.
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Job Summary
This role is central to transforming Autodesk from a reactive support model to a Proactive Support organization by eliminating repeat friction at scale.
The Senior Manager will lead a multi-disciplinary team including Customer Advocates, Product Insights Specialists, and Technical Enablement Specialists.
Candidates must possess deep expertise in the AECO industry and proven ability to translate complex customer data into actionable product improvements.
Matching Summary
Match Score: 75
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Autodesk is seeking a Senior Manager of Customer Reliability for the AECO industry to enhance customer experiences through systemic product and service improvements. The role involves leading initiatives to identify and eliminate recurring customer pain points, improve product reliability, and strengthen customer trust.
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Salary
Base: $126,000 to $226,270; Bonus/Equity: Annual cash bonuses, stock grants available; Benefits: Comprehensive health, financial, and wellness benefits
Skills & Requirements
Must-have
8+ years experience in Customer Success or Product Management
3+ years people leadership experience
Deep understanding of AECO industry workflows
Root cause analysis and data synthesis skills
Experience influencing Product and Engineering teams
Nice-to-have
Strong storytelling and executive communication skills
Customer-first mindset with empathy for user experience
Ability to build cross-functional partnerships
Courageous in challenging assumptions and advocating change
Key Requirements
8+ years experience in Customer Success, Technical Support, Product Management, or Engineering
3+ years of people leadership experience managing cross-functional teams
Background in architecture, engineering, construction, or operations environments
Demonstrated experience working with Autodesk AECO products or ecosystem