Associate Analyst, End User Support

Willenborg Wealth Management

St. Petersburg, FL, US
Hybrid (3 days in-office per week)
Troubleshoot hardware, software, connectivity
Respond to escalated support tickets
Support mobile devices and security tools
Willenborg Wealth Management is seeking an Associate Analyst for End User Support who will provide second-level technical support to resolve hardware and software issues. The role includes a hybrid work model with in-office days required and emphasizes collaboration, problem-solving, and customer service

Job Summary

  • As an Associate Analyst, you’ll be the go-to expert for second-level technical support, delivering solutions that keep our teams running smoothly.
  • You’ll install, configure, and troubleshoot hardware, software, and connectivity issues both remotely and in person.
  • You won’t just be fixing tech - you’ll be empowering people.

Matching Summary

Match Score: 85

Willenborg Wealth Management is seeking an Associate Analyst for End User Support who will provide second-level technical support to resolve hardware and software issues. The role includes a hybrid work model with in-office days required and emphasizes collaboration, problem-solving, and customer service.

Skills & Requirements

Must-have

  • troubleshoot hardware, software, connectivity
  • respond to escalated support tickets
  • support mobile devices and security tools
  • perform advanced hardware diagnostics
  • Windows OS, mobile platforms, networking

Nice-to-have

  • simplify complex tech for any audience
  • analytical thinker who can spot patterns
  • customer-first mindset
  • familiarity with financial services applications

Key Requirements

  • 2–3 years in a technical helpdesk or IT support role
  • High School (HS) required
  • General Experience - 13 months to 3 years

Work Rights

Not specified

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