Delivery Station Customer Service Associate, Delivery Station Liaison

Amazon

Tonawanda, NY, US
Not specified; not specified; not specified
On-site
In-person customer communication
Phone and email support skills
Lifting up to 49 pounds
Amazon is seeking a Delivery Station Customer Service Associate in Tonawanda, NY, to enhance the customer experience by providing real-time support at their logistics facilities. The role involves direct communication with customers, resolving delivery issues, and maintaining Amazon's high standards of customer service

Job Summary

  • The role involves providing real-time, hands-on support to ensure customers receive packages on time as promised.
  • Employees will communicate directly with customers in-person, via phone, and email to resolve issues and set expectations.
  • The position requires working a flexible full-time schedule in a loud environment with varying temperatures.

Matching Summary

Match Score: 85

Amazon is seeking a Delivery Station Customer Service Associate in Tonawanda, NY, to enhance the customer experience by providing real-time support at their logistics facilities. The role involves direct communication with customers, resolving delivery issues, and maintaining Amazon's high standards of customer service.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • In-person customer communication
  • Phone and email support skills
  • Lifting up to 49 pounds
  • Standing for shifts up to 12 hours
  • Flexible full-time schedule availability

Nice-to-have

  • Empathetic problem-solving approach
  • Logical decision-making abilities
  • Understanding of supply chain operations
  • Local knowledge of delivery connections

Key Requirements

  • Ability to lift and carry up to 49 pounds
  • Availability for full-time flexible shifts
  • Physical ability to stand and walk for 12 hours

Work Rights

Not specified

Tailored Resume

Cover Letter