The Complaint Handling Specialist I is responsible for analyzing and controlling customer complaints in compliance with FDA, ISO, QSR, and other regulatory guidelines
Job Summary
The Complaint Handling Specialist I is responsible for analyzing and controlling customer complaints in compliance with FDA, ISO, QSR, and other regulatory guidelines.
Key responsibilities include investigating customer complaints, testing returned samples, assisting with MDR and Vigilance reports, and collaborating with cross-functional teams.
Terumo offers competitive benefits including annual bonus, paid time off, health benefits, 401(k) with matching, and tuition reimbursement.
Matching Summary
The Complaint Handling Specialist I is responsible for analyzing and controlling customer complaints in compliance with FDA, ISO, QSR, and other regulatory guidelines.
Skills & Requirements
Must-have
FDA and ISO regulatory compliance
Medical device complaint handling
Root cause analysis
Customer interaction
Device History Record review
Nice-to-have
Collaborative team environment
Personal growth opportunities
Innovation and problem-solving
Advancing healthcare with heart
Key Requirements
Minimum 2 years experience in quality or customer service/complaint resolution in medical device industry
High school diploma required; Associate's Degree preferred