10+ years customer-facing implementation experience
Deep telecommunications industry expertise
Crm technology industry background
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ServiceNow is seeking a Solution Architect with extensive experience in the telecommunications industry to lead CRM implementations. The ideal candidate will possess deep industry knowledge and a proven track record in customer-facing roles, particularly with CRM technology, to drive successful outcomes for telco customers.
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Job Summary
This role requires a seasoned architect with deep telecommunications industry expertise to lead complex ServiceNow CRM implementations.
The ideal candidate will translate telco-specific business challenges like customer churn and order fallout into effective solution designs.
Candidates must have 10+ years of experience in customer-facing delivery roles and a significant background in the CRM technology industry.
Matching Summary
Match Score: 75
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ServiceNow is seeking a Solution Architect with extensive experience in the telecommunications industry to lead CRM implementations. The ideal candidate will possess deep industry knowledge and a proven track record in customer-facing roles, particularly with CRM technology, to drive successful outcomes for telco customers.
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Skills & Requirements
Must-have
10+ years customer-facing implementation experience
Deep telecommunications industry expertise
CRM technology industry background
OSS/BSS architecture familiarity
Telco business model understanding
Nice-to-have
ServiceNow CSA and CSM certification
Prior ServiceNow platform experience
Strong executive presentation skills
Passion for customer success
Willingness to travel up to 25%
Key Requirements
10+ years in customer-facing implementation roles
10+ years in CRM technology industry
Significant experience within telecommunications companies
Deep understanding of telco operational challenges