Build collaborative relationships with hospital sites
The Patient Outreach Supervisor will be a front-line manager for the Patient Outreach team, a team dedicated to communicating with potential patients about the value of hospital base pharmacies
Job Summary
The Patient Outreach Supervisor will be a front-line manager for the Patient Outreach team, a team dedicated to communicating with potential patients about the value of hospital base pharmacies.
They will be responsible for the development, maintenance, and growth for a team of highly efficient and trained Patient Outreach Coordinators and Onboarding Specialists.
The Patient Outreach Supervisor will counsel Patient Outreach Coordinators and Onboarding Specialists on incorrect conversational topics, documentation or workflow deficiencies, and will escalate other performance concerns to the Manager of Patient Outreach.
Matching Summary
The Patient Outreach Supervisor will be a front-line manager for the Patient Outreach team, a team dedicated to communicating with potential patients about the value of hospital base pharmacies.
Skills & Requirements
Must-have
Communicate value of hospital-based pharmacies
Manage and grow Patient Outreach team
Build collaborative relationships with hospital sites
Ensure compliant patient communication
Monitor team performance and workflow
Nice-to-have
Empathetic communicator
Team player with high integrity
Willingness to do whatever is necessary
Key Requirements
Active Florida state pharmacy technician license
Active national pharmacy technician certification (PTCB or NHA)
5+ years customer support/client services/sales experience
High school degree or equivalent; Bachelor’s degree preferred