Service & Experience Analyst

WeWork

**
Bachelor's degree required
English proficiency at 80%
Crm skills such as salesforce
** WeWork is seeking a Service & Experience Analyst to deliver exceptional support for member requests through digital and phone channels, primarily focusing on the Latin America region. The ideal candidate should possess customer service experience, a bachelor's degree, and strong communication skills, with an emphasis on ownership and collaboration. **

Job Summary

  • The main purpose of the role is to manage every support request and phone calls using investigation skills to efficiently provide a great Member Experience.
  • Employees will own the responsibility of reviewing account details, contract specifics, and payment balances to resolve cases effectively.
  • Join a global community where unique perspectives are celebrated and you can challenge ideas alongside those who dare to dream.

Matching Summary

Match Score: 75

** WeWork is seeking a Service & Experience Analyst to deliver exceptional support for member requests through digital and phone channels, primarily focusing on the Latin America region. The ideal candidate should possess customer service experience, a bachelor's degree, and strong communication skills, with an emphasis on ownership and collaboration. **

Skills & Requirements

Must-have

  • Bachelor's Degree required
  • English proficiency at 80%
  • CRM skills such as Salesforce
  • Strong writing and spelling skills
  • Telephone adherence of 70%

Nice-to-have

  • 1 year customer service experience
  • Hospitality sector background preferred
  • Project management participation
  • Qualitative and quantitative measurement skills

Key Requirements

  • Bachelor's Degree
  • English proficiency (80%)
  • Preferably 1 year experience in customer service or hospitality

Work Rights

Not specified

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