Customer Service Specialist – Video Teleconferencing (vtc)
Telstra
Canberra, Australia
Nv2 security clearance
Video teleconferencing (vtc) support
Troubleshooting vtc hardware/software
You'll be the voice and face of Telstra’s VTC support, resolving incidents, service requests, and change tickets with precision and care
Job Summary
You'll be the voice and face of Telstra’s VTC support, resolving incidents, service requests, and change tickets with precision and care.
This is a permanent full-time role where you will be the first point of contact for Defence customers, supporting cutting-edge Video Teleconferencing (VTC) technology.
Telstra offers performance-related pay, access to thousands of learning programs, global presence opportunities, and a purchased annual leave scheme.
Matching Summary
You'll be the voice and face of Telstra’s VTC support, resolving incidents, service requests, and change tickets with precision and care.
Skills & Requirements
Must-have
NV2 Security Clearance
Video Teleconferencing (VTC) support
Troubleshooting VTC hardware/software
End-to-end customer experience ownership
Australian Citizen
Nice-to-have
ITIL knowledge
Adaptability in fast-changing environments
Passion for exceeding customer expectations
Familiarity with CISCO TMS, PEXIP, Polycom Clarity Manager
Key Requirements
NV2 Security Clearance
Australian Citizenship
ITIL knowledge and relevant ICT qualifications (highly desirable)
Experience in AV/VC technical environments and customer service or service desk roles (desirable)