Bosch Rexroth Pty. Ltd. is seeking an IT & AutoStore Support Desk Support specialist in Guadalajara, Mexico, to provide advanced functional and technical support in warehouse and automation systems. The role requires expertise in IT infrastructure, system integrations, and incident management, with a focus on diagnosing and resolving technical issues
Job Summary
The support personnel is responsible for advanced functional and technical triage within a warehouse, distribution, and automation systems environment.
This role acts as the escalation point between Level 1 support and Level 3 external vendors while performing comprehensive root cause analysis.
All vacancies are eligible for relocation financial support based on internal mobility policy.
Matching Summary
Match Score: 85
Bosch Rexroth Pty. Ltd. is seeking an IT & AutoStore Support Desk Support specialist in Guadalajara, Mexico, to provide advanced functional and technical support in warehouse and automation systems. The role requires expertise in IT infrastructure, system integrations, and incident management, with a focus on diagnosing and resolving technical issues.
Skills & Requirements
Must-have
Enterprise IT infrastructure fundamentals
Warehouse Management Systems experience
SQL querying and database troubleshooting
System integrations API middleware queues
Root cause analysis execution
ITIL Incident Management frameworks
Nice-to-have
AutoStore automation flows knowledge
ServiceNow onboarding familiarity
BY WMS preferred background
Role-based access control concepts
Key Requirements
Strong understanding of network server database fundamentals
Experience with SQL querying and database troubleshooting
Knowledge of system integrations including APIs and middleware