Associate Specialist, Sts Tier 1 Support (portuguese/english)
539
Hybrid
Business-level fluency in english and portuguese
Experience with servicenow case management tool
Ability to work in a follow the sun model
This job posting seeks an Associate Specialist for STS Tier 1 Support, requiring fluency in English and Portuguese. The role focuses on providing customer service and support related to employee purchase orders and supplier invoices in a hybrid work environment
Job Summary
The role is part of a global team executing Source to Settle processes using a 'Follow the Sun Model' across multiple Business Services Centers.
Primary responsibilities include managing cases via ServiceNow and telephony to ensure first-time resolution and adherence to strict SLAs.
The position requires collaborating with Tier 2 analysts and governance teams to drive continuous improvement and reduce recurring issues.
Matching Summary
Match Score: 85
This job posting seeks an Associate Specialist for STS Tier 1 Support, requiring fluency in English and Portuguese. The role focuses on providing customer service and support related to employee purchase orders and supplier invoices in a hybrid work environment.
Skills & Requirements
Must-have
Business-level fluency in English and Portuguese
Experience with ServiceNow case management tool
Ability to work in a Follow the Sun model
Nice-to-have
SAP ECC and Ariba experience desired
Continuous improvement mindset
Additional languages like Dutch or French
Key Requirements
Bachelor's degree in accounting, finance, or business administration preferred
1 year demonstrated work experience in General Accounting or Finance Shared Services preferred
Strong problem-solving and analytical skills required