Service Designer (6 Month Ftc/secondment)

Lloyds

London, United Kingdom
Base: £72,702 - £80,780; bonus/equity: annual perf...
Hybrid
Service design expertise
Design-led discovery and insight synthesis
End-to-end service architecture
The Service Designer shapes end-to-end services within a fast-moving innovation environment, working from early discovery through MVP and scale

Job Summary

  • The Service Designer shapes end-to-end services within a fast-moving innovation environment, working from early discovery through MVP and scale.
  • The Group Innovation team rapidly explores and validates new opportunities by testing customer desirability, business viability, and technical feasibility in a startup-like environment.
  • Lloyds offers a generous benefits package including up to 15% pension contribution, annual performance-related bonus, share schemes, 30 days’ holiday plus bank holidays, and wellbeing initiatives.

Matching Summary

The Service Designer shapes end-to-end services within a fast-moving innovation environment, working from early discovery through MVP and scale.

Salary

Base: £72,702 - £80,780; Bonus/Equity: Annual performance-related bonus and share schemes; Benefits: Pension up to 15%, wellbeing initiatives, 30 days holiday plus bank holidays

Skills & Requirements

Must-have

  • Service design expertise
  • Design-led discovery and insight synthesis
  • End-to-end service architecture
  • Decision leadership and experimentation
  • Hybrid working style
  • Co-creation and customer facilitation

Nice-to-have

  • Value proposition and business model design
  • Operating model and service scaling
  • Speculative future-back design approaches
  • Coaching and craft leadership
  • Outcome-focused using metrics and analytics
  • Experience with AI/LLM tools

Key Requirements

  • Minimum 5 years service design experience
  • Experience in value proposition and business model design
  • Experience in operating model and service scaling
  • Ability to coach and lead innovation teams

Work Rights

Not specified

Tailored Resume

Cover Letter