Sr Customer Service Representative

GENUINE PARTS COMPANY

Knoxville, TN, United States
In-depth product knowledge
Customer relationship building
Negotiating sale and purchase prices
The Senior Customer Service Representative responds to customer inquiries and places customer orders to ensure customer expectations are accurately determined and met, possessing in-depth knowledge of the company's products and services

Job Summary

  • The Senior Customer Service Representative responds to customer inquiries and places customer orders to ensure customer expectations are accurately determined and met, possessing in-depth knowledge of the company's products and services.
  • This role involves influencing gross profit through negotiating sale and purchase prices, adjusting pricing to meet customer demands while maximizing profit, and building customer relationships to drive repeat business.
  • Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

Matching Summary

The Senior Customer Service Representative responds to customer inquiries and places customer orders to ensure customer expectations are accurately determined and met, possessing in-depth knowledge of the company's products and services.

Skills & Requirements

Must-have

  • In-depth product knowledge
  • Customer relationship building
  • Negotiating sale and purchase prices
  • Order processing and entry
  • Inventory sourcing and management

Nice-to-have

  • Coaching and mentoring junior staff
  • Process improvement initiatives
  • Quality and safety responsibility

Key Requirements

  • High school diploma or GED
  • 5+ years of related experience
  • Excellent communication skills
  • Multi-tasking and time management
  • Excellent computer skills
  • Excellent negotiation skills
  • Strong product knowledge
  • Reliability, organization, attention to detail

Work Rights

Not specified

Tailored Resume

Cover Letter