Job Details: Working hours : Monday – Friday 8am – 5pm Location: Novena MRT contract to perm We are hiring the Customer Account Specialist located in our Singapore office and reporting to the Senior Worldwide Customer Service Manager. This position will require a highly motivated, energetic, and resourceful person who has the willingness to learn. The role involves assisting the sales team by managing customer inquiries, providing information, and ensuring smooth sales operations. Job Scope: Work closely with the Regional Sales Managers to solve problems and find solutions to meet the customers requests in a timely manner. Support the Sales team by fielding customer requests, working with the necessary departments to address customers' concerns and maximize customer satisfaction. Assist the sales team by following up with quotes, ensuring the pricing are set up, processing orders, and managing customer accounts to ensure a seamless sale process. Liaise with demand planning team to get updated customer’s Forecast and follow up with customers on the left to book and working with sales to update the forecast whenever needed. Interfacing with customers, distributors, and other related third parties to handle a variety of customer service functions. Responsible for full lifecycle of orders, which include handling customer expedite, requests, complains, escalation, special or unique demand requirements and following up on all issues. Order management to determine the status of sales orders, delivery schedules, verifying product pricing coordinating schedule changes, and maintaining records of sales order acknowledgements. Collaborate with planning team on escalations, pull in orders and other issues to maximize shipment. Co-ordinating Returns Merchandise Authorizations (RMA’s), working with customers, Quality team, Sales, and logistics. Work with finance team on credit hold issues, follow up with payment, released orders and other related issues. Co-ordinate shipment with