Base: $43,923 - $46,000; bonus/equity: not specifi...
Fully remote
Help desk ticketing system
Hardware and software configuration
Troubleshoot data and network issues
The University of Arkansas is seeking a Technology Support Specialist responsible for supporting and maintaining technology equipment and software, fulfilling user support requests, and ensuring seamless IT operations. The ideal candidate should have a relevant educational background and experience in computer support, with a focus on customer service and technical problem-solving
Job Summary
The Technology Support Specialist is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.
This position also acts as a backup to the building support specialist for basic building duties and securing the building at the end of the business day.
The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.
Matching Summary
Match Score: 75
The University of Arkansas is seeking a Technology Support Specialist responsible for supporting and maintaining technology equipment and software, fulfilling user support requests, and ensuring seamless IT operations. The ideal candidate should have a relevant educational background and experience in computer support, with a focus on customer service and technical problem-solving.
Salary
Base: $43,923 - $46,000; Bonus/Equity: Not specified; Benefits: Yes
Skills & Requirements
Must-have
Help Desk ticketing system
Hardware and software configuration
Troubleshoot data and network issues
IT support services
Nice-to-have
Excellent interpersonal skills
Customer service experience
Work collaboratively
Fast-paced environment
Key Requirements
Bachelor's degree in computer science or related field