The Level 2 Support Engineer for Web Applications is responsible for troubleshooting, diagnosing, and resolving issues related to web-based software platforms
Job Summary
The Level 2 Support Engineer for Web Applications is responsible for troubleshooting, diagnosing, and resolving issues related to web-based software platforms.
They serve as the escalation point for Level 1 support and work closely with development, QA, and infrastructure teams to ensure system stability and customer satisfaction.
DXC Technology prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.
Matching Summary
The Level 2 Support Engineer for Web Applications is responsible for troubleshooting, diagnosing, and resolving issues related to web-based software platforms.
Skills & Requirements
Must-have
Troubleshoot web application issues
Analyze logs and databases
Incident management and prioritization
Communicate with business users
Web application architectures
SQL/database checks
API validation
Nice-to-have
Version control (Git)
CI/CD tools
Cloud platforms (AWS, Azure, GCP)
Work independently and under pressure
Continuous improvement feedback
Key Requirements
Experience with Java, .net and visual basic
Familiarity with databases (MySQL, SQL Server, PostgreSQL, Oracle)
Strong analytical and problem-solving skills
Excellent communication and documentation abilities