Senior Customer Success Manager- Key Accounts

Darktrace

Paris, France
Commission will be awarded for increasing net reve...
Customer success management
Key account management
Net revenue retention
You will be responsible for driving adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio

Job Summary

  • You will be responsible for driving adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio.
  • Conduct strategic business reviews with client executive leadership and health checks on the deployment to drive satisfaction and desired business outcomes.
  • Benefits include 25 days’ holiday + all public holidays, an additional day off for your birthday, life & disability insurance, medical insurance, meal vouchers, and an Employee Assistance Program.

Matching Summary

You will be responsible for driving adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio.

Salary

Commission will be awarded for increasing Net Revenue Retention (NRR) within your portfolio, by identifying and driving upsells and renewals, based on a quarterly quota. Not specified

Skills & Requirements

Must-have

  • Customer Success Management
  • Key Account Management
  • Net Revenue Retention
  • Cybersecurity concepts
  • French and English fluency

Nice-to-have

  • Enterprise networking technology
  • Client executive leadership engagement
  • Mentoring junior staff

Key Requirements

  • Minimum 5 years of experience
  • Customer Success, Project Management, Business Development, Technical Account Management, Client Service, or Consulting experience
  • Strong communication and presentation skills

Work Rights

Not specified

Tailored Resume

Cover Letter