Service Level Manager - Junior

Leidos UK

Base: $59,150.00 - $106,925.00; bonus/equity: not ...
Not specified
Monitor service levels and klis
Validate incident and request data
Prepare dashboards and reports
Leidos UK is seeking a Junior Service Level Manager to support the SEC Office of Information Technology by monitoring service levels and Key Learning Indicators (KLIs) for IT services. The role involves data analysis, performance reporting, and cross-team coordination to enhance service delivery

Job Summary

  • This role supports the SEC Office of Information Technology by monitoring service levels and Key Learning Indicators across operational IT services.
  • The position involves preparing dashboards and recurring reports to identify trends, potential issues, and support corrective actions for senior managers.
  • Leidos seeks candidates who disrupt the status quo and refuse to fail, emphasizing a culture of outthinking and outpacing expectations.

Matching Summary

Match Score: 75

Leidos UK is seeking a Junior Service Level Manager to support the SEC Office of Information Technology by monitoring service levels and Key Learning Indicators (KLIs) for IT services. The role involves data analysis, performance reporting, and cross-team coordination to enhance service delivery.

Salary

Base: $59,150.00 - $106,925.00; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • monitor service levels and KLIs
  • validate incident and request data
  • prepare dashboards and reports
  • coordinate with service desk teams

Nice-to-have

  • trend analysis for management decisions
  • continuous service improvement practices
  • experience with federal IT contracts

Key Requirements

  • U.S. citizenship only (no dual citizenship)
  • Bachelor's degree or equivalent experience
  • 2+ years in IT service management
  • SEC Public Trust clearance eligibility
  • Working knowledge of ITIL principles

Work Rights

Must have US citizenship

Tailored Resume

Cover Letter