Customer Service Support Agent With French Or German
Planet
Hybrid (3 days in-office, 2 days remote)
First line technical and administrative analysis
Maintain incident tracking system
Fluent in english and german/french
Planet is seeking a Customer Service Support Agent fluent in French or German to provide technical and administrative support to customers in the retail and hospitality sectors. The role involves issue resolution, customer communication, and maintaining incident tracking systems within a hybrid work environment
Job Summary
Provide first line technical and administrative analysis and resolution to issues raised by our customers, and creating escalations to other departments when necessary.
Get to know the key customers in the regions you are mainly responsible for; maintain good connections with them by proactive and clear communication.
Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce.
Matching Summary
Match Score: 85
Planet is seeking a Customer Service Support Agent fluent in French or German to provide technical and administrative support to customers in the retail and hospitality sectors. The role involves issue resolution, customer communication, and maintaining incident tracking systems within a hybrid work environment.
Skills & Requirements
Must-have
First line technical and administrative analysis
Maintain incident tracking system
Fluent in English and German/French
Strong skills in MS Office
Customer service/support attitude
Nice-to-have
Experience in Card Payment industry
Desire to continuously learn
Basic IT knowledge beyond Office suits
Key Requirements
Experience in a similar Merchant and Technical Partners Support Agent role