Engagement Specialist - Customer Interactions

Santander UK

Madrid, Spain
On-site
Drive customer engagement initiatives
Analyze and optimize action results
Transform customer communication
Santander UK is seeking an Engagement Specialist for Customer Interactions in Madrid, Spain, to enhance customer engagement initiatives and improve satisfaction metrics. The ideal candidate should have experience in business growth, communication strategies, and familiarity with digital marketing tools

Job Summary

  • Santander is evolving into a technology-driven organization focused on customer transformation, valuing disruptive thinking and innovation.
  • The Engagement Specialist will drive customer engagement initiatives to increase customer activity, value, satisfaction, and minimize churn.
  • The role involves analyzing results, optimizing actions, and transforming customer communication for simplicity, transparency, and positive experiences.

Matching Summary

Match Score: 85

Santander UK is seeking an Engagement Specialist for Customer Interactions in Madrid, Spain, to enhance customer engagement initiatives and improve satisfaction metrics. The ideal candidate should have experience in business growth, communication strategies, and familiarity with digital marketing tools.

Skills & Requirements

Must-have

  • Drive customer engagement initiatives
  • Analyze and optimize action results
  • Transform customer communication

Nice-to-have

  • Proactive and energetic approach
  • Adaptability to business needs
  • Leadership of end-to-end initiatives

Key Requirements

  • At least 2 years of experience in business growth and customer communication
  • Degree in Business Administration, Marketing, or similar
  • Knowledge of digital marketing ecosystem and customer communication metrics
  • Basic knowledge of PowerBI, Google Analytics

Work Rights

Not specified

Tailored Resume

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