You serve as the main contact for clients, communicating clearly with non-technical users
Job Summary
You serve as the main contact for clients, communicating clearly with non-technical users.
Your responsibilities include working independently or with others to handle essential user support tasks—such as deploying, monitoring, and maintaining Windows and Mac devices.
You deliver direct support to faculty and staff regarding computers, mobile devices, account access, networking, cloud storage, security, and data management.
Matching Summary
You serve as the main contact for clients, communicating clearly with non-technical users.
Salary
$23.01 - $38.03; Not specified; Not specified
Skills & Requirements
Must-have
Windows and Mac device support
Troubleshoot network and printing problems
Manage computer lifecycles
Deliver direct user support
Customer-focused support skills
Enterprise ticketing systems
Nice-to-have
Advance technical and managerial skills
Business relationship-building
Familiarity with Jamf Pro
Experience in higher education
Key Requirements
Associate’s degree and four years of experience or Bachelor’s degree and two years of experience