Base: $70,000 - $90,000; bonus/equity: not specifi...
Customer installation experience
Manage job lifecycle post-sale
Pre-installation inspection
The District Installation Manager is responsible for the install customer experience by leading a team of associates to ensure sold jobs are managed effectively across the life cycle of the job, post-sale
Job Summary
The District Installation Manager is responsible for the install customer experience by leading a team of associates to ensure sold jobs are managed effectively across the life cycle of the job, post-sale.
The DIM leads the field install team to include hiring, goal setting, and performance management, and ensures teams are operating effectively across their job duties to drive an excellent customer installation experience.
Utilizes data, reporting, and related systems to identify trends and responds to ensure cycle time goals, customer satisfaction targets, reorder rates, and gross margin targets are met or exceeded.
Matching Summary
The District Installation Manager is responsible for the install customer experience by leading a team of associates to ensure sold jobs are managed effectively across the life cycle of the job, post-sale.
Salary
Base: $70,000 - $90,000; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Customer installation experience
Manage job lifecycle post-sale
Pre-Installation Inspection
Job Site Inspection
Address customer escalations
Service and warranty programs
Nice-to-have
Optimize diverse talent
Collaborative leadership style
Strong negotiation skills
Business acumen
Problem solving and multitasking
Key Requirements
10 years of work experience
Bachelor's degree or equivalent
Construction/home improvement industry experience preferred
Prior experience managing residential home improvement install projects preferred