Technical Support Engineer, Atom I 12-month Fixed Term Contract

ServiceNow

Sydney, Australia
On-site
Troubleshoot difficult technical issues
Web applications stack knowledge
Object oriented code experience
The Technical Support Engineer will be responsible for managing and resolving challenging issues for ServiceNow partners and customers

Job Summary

  • The Technical Support Engineer will be responsible for managing and resolving challenging issues for ServiceNow partners and customers.
  • This is a customer-facing role in a very collaborative environment and therefore it requires strong interpersonal skills.
  • Join us as we pursue our purpose to make the world work better for everyone.

Matching Summary

The Technical Support Engineer will be responsible for managing and resolving challenging issues for ServiceNow partners and customers.

Skills & Requirements

Must-have

  • troubleshoot difficult technical issues
  • web applications stack knowledge
  • Object Oriented code experience
  • scripting languages experience
  • relational databases experience
  • Linux/Unix or Microsoft Server administration
  • excellent communication skills
  • customer service commitment

Nice-to-have

  • ServiceNow ITOM and ITAM products
  • SNMP traps and MIBs/OIDs understanding
  • Networking concepts understanding
  • Powershell script familiarity
  • VMware, AWS, Azure familiarity
  • network troubleshooting tools

Key Requirements

  • Must be eligible to work in Australia
  • Citizenship or Permanent Resident status

Work Rights

Citizenship or Permanent Resident

Tailored Resume

Cover Letter