Hvac Customer Resource Coordinator

JCI

Phoenix, AZ, United States
Base: $30-37 hourly; bonus/equity: not specified; ...
Onsite
Customer service coordination
Technician schedule management
Preventative maintenance scheduling
Join our winning team and pave the way for a bright future with Johnson Controls, a global leader in smart, healthy and sustainable buildings

Job Summary

  • Join our winning team and pave the way for a bright future with Johnson Controls, a global leader in smart, healthy and sustainable buildings.
  • The HVAC Customer Resource Coordinator manages customer calls, schedules technicians, and ensures service completion while collaborating with billing and support coordinators.
  • We offer competitive pay, comprehensive benefits from day one, extensive training opportunities, and a culture that values your voice and ideas.

Matching Summary

Join our winning team and pave the way for a bright future with Johnson Controls, a global leader in smart, healthy and sustainable buildings.

Salary

Base: $30-37 hourly; Bonus/Equity: Not specified; Benefits: Competitive benefits package including 401K, medical, dental, and vision care

Skills & Requirements

Must-have

  • Customer service coordination
  • Technician schedule management
  • Preventative maintenance scheduling
  • Customer communication and follow-up
  • Use of NxGen software
  • Service operations management

Nice-to-have

  • Cross-training opportunities
  • Collaborative team environment
  • Employee discount programs
  • Project accounting principles
  • Strong organizational skills
  • Interpersonal communication skills

Key Requirements

  • High school diploma or equivalent
  • Two to five years service industry experience
  • Ability to work independently
  • Strong organizational and attention to detail skills
  • Associate degree preferred
  • Basic project accounting or costing experience

Work Rights

Not specified

Tailored Resume

Cover Letter