Alarms Monitoring Operations Lead

Verkada

San Mateo, United States
$145,000 - $185,000 usd py
On-site
Manage third-party monitoring centers
Monitor key performance indicators (kpis)
Ensure regulatory compliance
Verkada is seeking an Alarms Monitoring Operations Lead to oversee the performance of third-party monitoring services and ensure high standards for alarm management. The role requires a strong background in operations management, with a focus on compliance and customer experience, and is based onsite in San Mateo, CA

Job Summary

  • Your mission is to ensure that our third-party partners provide world-class monitoring services using Verkada’s proprietary tools.
  • You will own the operational health of our monitoring ecosystem, ensuring every alarm is handled with precision, every city ordinance is met, and our customers receive a seamless experience.
  • Verkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources.

Matching Summary

Match Score: 85

Verkada is seeking an Alarms Monitoring Operations Lead to oversee the performance of third-party monitoring services and ensure high standards for alarm management. The role requires a strong background in operations management, with a focus on compliance and customer experience, and is based onsite in San Mateo, CA.

Salary

$145,000 - $185,000 USD

Skills & Requirements

Must-have

  • Manage third-party monitoring centers
  • Monitor key performance indicators (KPIs)
  • Ensure regulatory compliance
  • Streamline alarm permit operations
  • Handle customer inquiries and complaints

Nice-to-have

  • Collaborate with customers and Support
  • Equip Customer Support team with tools
  • Understand software platform interactions

Key Requirements

  • 5-8+ years of experience in Operations Management, Partner Management, or Program Management
  • Bachelor's degree in Economics, Finance, or STEM field
  • Experience navigating complex legal or licensing frameworks
  • Must be willing and able to work on-site 5 days per week

Work Rights

Independently authorized to work in the U.S.

Tailored Resume

Cover Letter