Adherence to industry standards and safety guidelines
This role is responsible for engaging with customers to enhance satisfaction by meeting their needs and delivering standardized services that meet established quality benchmarks
Job Summary
This role is responsible for engaging with customers to enhance satisfaction by meeting their needs and delivering standardized services that meet established quality benchmarks.
The position involves conducting installations, maintenance, and repairs on customer equipment while analyzing and resolving issues within IT infrastructure including servers and networking.
Candidates will provide site support for customer break fix activity and assist in implementing new processes while maintaining strict confidentiality of company data.
Matching Summary
This role is responsible for engaging with customers to enhance satisfaction by meeting their needs and delivering standardized services that meet established quality benchmarks.
Skills & Requirements
Must-have
Customer equipment installation and repair
IT infrastructure troubleshooting and analysis
Adherence to industry standards and safety guidelines
Documentation of work orders and inventory
Site support for break fix activities
Nice-to-have
Strong customer relationship management skills
Ability to learn new processes quickly
Effective communication with third-party providers
Results-oriented approach to problem solving
Digital fluency in modern tools
Key Requirements
High School Diploma or GED
0-2 years of work experience preferred
Experience with HP products or computer customer support