Delivers comprehensive administrative support to commercial operations and patient/customer services, acting as a primary liaison between the organization, its clients, and third-party payors
Job Summary
Delivers comprehensive administrative support to commercial operations and patient/customer services, acting as a primary liaison between the organization, its clients, and third-party payors.
Manages high volume of calls, handling inbound customer enquiries and proactive outbound calls, while taking ownership of customer complaints and leading internal investigations for full resolution.
Monitors delivery analysis and PowerBI dashboards to monitor critical KPIs, specifically Churn Rate and Fulfillment Rate, and provides standby availability after hours for urgent escalations.
Matching Summary
Delivers comprehensive administrative support to commercial operations and patient/customer services, acting as a primary liaison between the organization, its clients, and third-party payors.