Energas, a part of the Air Liquide Group, is seeking a Customer Service Advisor in Sheffield, UK, to handle customer inquiries and resolve issues efficiently. The ideal candidate should have strong communication skills, be able to prioritize tasks, and demonstrate a willingness to learn about the industry
Job Summary
Answer customer enquiries and resolve customer issues in an efficient and timely manner.
Develop and maintain knowledge of products, services and systems as required.
Develops strong long term relationships with customers and agents to fully understand their needs.
Matching Summary
Match Score: 85
Energas, a part of the Air Liquide Group, is seeking a Customer Service Advisor in Sheffield, UK, to handle customer inquiries and resolve issues efficiently. The ideal candidate should have strong communication skills, be able to prioritize tasks, and demonstrate a willingness to learn about the industry.
Skills & Requirements
Must-have
Handle customer requests efficiently
Resolve customer issues promptly
Process payments accurately
Develop product and service knowledge
Maintain strong customer relationships
Nice-to-have
Proactive customer service
Identify sales opportunities
Inform customers of new products
Key Requirements
Confident and clear communication skills
Prioritise workload and solve problems
Focused in a busy telephone environment
Willingness to learn industry, products, customer and agent requirements