Customer Success Manager, Sea

Rockwell Automation Ltd

Singapore, Singapore
On-site
Customer success platform (gainsight)
Onboarding, adoption, expansion, renewal lifecycle
Periodic value reviews (ebrs)
Rockwell Automation is seeking a Customer Success Manager for the SEA region, based in either Singapore or Puchong, Malaysia. The role involves guiding high-value customers through their lifecycle, ensuring successful adoption of software and services, and identifying opportunities for growth and retention

Job Summary

  • Guide customers throughout their lifecycle—from onboarding to adoption, expansion, and renewal—ensuring they receive maximum value from their subscriptions and service contracts.
  • Identify and close expansion opportunities using an outcome-based selling approach and collaborate with Sales and Account Management to close additional revenue.
  • Our benefits package includes comprehensive mindfulness programs with a premium membership to Calm and Volunteer Paid Time off available after 6 months of employment.

Matching Summary

Match Score: 85

Rockwell Automation is seeking a Customer Success Manager for the SEA region, based in either Singapore or Puchong, Malaysia. The role involves guiding high-value customers through their lifecycle, ensuring successful adoption of software and services, and identifying opportunities for growth and retention.

Skills & Requirements

Must-have

  • Customer Success Platform (Gainsight)
  • Onboarding, Adoption, Expansion, Renewal lifecycle
  • Periodic value reviews (EBRs)
  • Outcome-based selling approach
  • Customer-first mindset

Nice-to-have

  • Experience in SEA region
  • Outcome-based solution selling experience
  • Familiarity with Gainsight, Salesforce

Key Requirements

  • Bachelor's Degree in Business, IT, Engineering, or related field
  • 5+ years' experience in Customer Success, Sales, or Account Management
  • Experience in industrial production environments or delivering solution-based outcomes
  • Ability to lead value-driven conversations with senior stakeholders

Work Rights

Not specified

Tailored Resume

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