Associate, Payroll Client Services - Sat- Wed - Amer

Fullremotework

Remote
$19,650—$44,200 usd pm
Fully remote
Payroll customer service experience
Manage payroll inquiries
Customer satisfaction
Remote is seeking an Associate for their Payroll Client Services team, to work Saturday through Wednesday in a fully remote capacity. The ideal candidate will have experience in payroll customer service, strong communication skills, and a dedication to client satisfaction

Job Summary

  • Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls.
  • Provide advanced-level support, addressing complex issues and ensuring customer satisfaction is prioritized throughout their journey.
  • Partner effectively with teams across Customer Experience, Payroll Operations, Benefits, Tax, and Finance to ensure timely and accurate resolutions within strict service level agreements (SLAs).

Matching Summary

Match Score: 85

Remote is seeking an Associate for their Payroll Client Services team, to work Saturday through Wednesday in a fully remote capacity. The ideal candidate will have experience in payroll customer service, strong communication skills, and a dedication to client satisfaction.

Salary

$19,650—$44,200 USD

Skills & Requirements

Must-have

  • Payroll customer service experience
  • Manage payroll inquiries
  • Customer satisfaction
  • Written and verbal communication
  • Team-oriented environment

Nice-to-have

  • Innovation and teamwork
  • Continuous learning and development
  • Ambitious problems
  • Future focused work culture

Key Requirements

  • Experience in a payroll customer service role
  • Robust understanding of regulatory requirements
  • Advanced knowledge in specific jurisdictions
  • Experience with Zendesk, Slack, and Notion

Work Rights

Not specified

Tailored Resume

Cover Letter