Client Support Associate, Commercial Banking

CIBC

Chicago, IL, US
Base: $60,000 - $75,000; bonus/equity: eligible fo...
Fully remote
Processing wires and cashier's checks
Validating loan advances and transactions
Managing client information databases
The primary purpose is to ensure objectives related to client service and support with CIBC's internal portfolio management are met through servicing an assigned portfolio

Job Summary

  • The primary purpose is to ensure objectives related to client service and support with CIBC's internal portfolio management are met through servicing an assigned portfolio.
  • Team members are responsible for timely and accurate processing of daily client requests including wires, cashier's checks, and account maintenance changes.
  • CIBC offers a competitive total rewards package including medical, dental, vision, life insurance, disability plans, and a 401(k) match.

Matching Summary

The primary purpose is to ensure objectives related to client service and support with CIBC's internal portfolio management are met through servicing an assigned portfolio.

Salary

Base: $60,000 - $75,000; Bonus/Equity: Eligible for incentive compensation plan with discretionary bonus; Benefits: Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, Paid Time Off, 401(k)

Skills & Requirements

Must-have

  • Processing wires and cashier's checks
  • Validating loan advances and transactions
  • Managing client information databases
  • Detecting fraud and AML compliance
  • Reviewing signing authorities for corporate structures

Nice-to-have

  • Strong analytical and critical thinking skills
  • Goal-oriented with a focus on client satisfaction
  • Ability to build trust through personal engagement
  • Knowledge of commercial bank products and policies

Key Requirements

  • Legal eligibility to work in the specified location
  • Valid work or study permit if applicable
  • Completion of attribute-based assessment and skills tests

Work Rights

Must be legally eligible to work at the location(s); valid work or study permit where applicable

Tailored Resume

Cover Letter